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AI agents for small & mid-sized companies

Tailored AI, built into how your business already runs.

They answer the phone, book the jobs, reply to the inbox and chase the leads, inside the tools you already use. Built for you, not rented off a shelf.

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Quoted before you commit · No technical team needed

What we build

Six agents. Watch them work.

Each one runs on your data inside the tools you already use. These are example conversations. Start with the one that eats the most of your week.

AI receptionist

Answers every call on the first ring, qualifies the caller, books what it should, and texts you a summary.

Phone call · live transcript

Booking

Takes requests by text, email or web, checks real availability, books, confirms and reschedules.

Text message

Ticket support

Finds the answer in your docs and order history and replies in your voice. Hard ones go to a person.

Support inbox

Lead finder

Finds companies that match your best customers, verifies the contact, and drafts an opener.

Slack · you and the agent

Invoices & documents

Reads invoices and POs, checks them against what you expected, and posts them. Flags only what's wrong.

Accounts inbox

Internal knowledge

Pricing rules, warranty terms, which vendor. Answered from your own files, with the source cited.

Teams · technician

Something else eating your week? That's usually where we start. Tell us what it is

Plain English in

Brief it like a new hire.

Tell us the job in your own words. We turn it into an agent with written rules: what it handles alone, what it hands back, and where it writes.

  • No prompts to learn, no settings pages to manage
  • Every rule agreed in writing before we build
  • Changes are a message to us, not a support ticket
JHOwner brief · example
“Answer the phones after 6pm. Book real jobs into the shared calendar, and text me anything over $2,000.”
Receptionist agent planLive
Answer after-hours callsWeekdays 6pm–8am, all weekend
Set
Book into Google CalendarChecks crew availability and drive time
Set
Quotes over $2,000 go to youText summary with caller details
Handoff rule
Your tools, your permissions

No new software. It plugs into what you run today.

Nothing new for your team to learn. You get a written list of every system the agent can read from and write to, and you can revoke any of it in an afternoon.

Inbox

Replies, drafts and triage in the mailbox your customers already write to.

Gmail · Outlook · help desks

Calendar

Books against real availability and writes straight to the calendar you check.

Google · Outlook · Calendly

CRM & books

Customer records, jobs and invoices stay where your team already looks for them.

Jobber · HubSpot · QuickBooks

Phone line

Your existing number. Every call transcribed, summarized and logged.

Existing number · SMS
Ticket support
Karen M. · Damaged fitting, order #51207
Handling
Held for you: refunds over $50 are on your review list
To: Karen M.Refund $84.00
Done, Karen. $84.00 is on its way back to your original card and should land in 3–5 business days. No need to send the old part back.
Your turn. Try it.
Approvals

It asks before it spends your money.

Every agent starts in shadow mode: it drafts, your team sends, until its judgment matches theirs. After that it only asks when it hits a line you drew.

  • A written escalation boundary, agreed before we build
  • Every action logged and reversible
  • Your data stays in your accounts. We don't train on it.
How it works

From audit to live agent.

Four stages, each agreed in writing before it begins.

01

Audit

Two days with your team, following the work. You get a written map of every process worth automating, ranked by hours returned.

02

Blueprint

We pick one process and spec the agent: what it decides alone, what it escalates, and how we'll know it's working.

03

Build

Built on your data and run in shadow mode beside your team until its judgment matches theirs. Then it goes live.

04

Run & tune

We watch the escalation rate, retrain on the exceptions, and send a monthly note on what it handled and handed back.

Once the first agent is live, the next one starts again at 01.

What we measure

Four numbers, reported every month.

Baselined in week one, before anything is built. They tell you whether the agent is doing its job.

Resolution rate

The share of work the agent handles end to end, with nobody on your team touching it.

Time to first response

How fast a customer hears back, measured at 2am and at Monday lunchtime.

Hours returned

Time handed back to your team each week, against the baseline we took first.

Escalation rate

How often it correctly hands over. Movement here means retrain, not failure.

Straight answers

What everyone asks.

What does it cost?

A one-time build, then a monthly retainer that covers running, monitoring and refinement. Both quoted before you commit, scoped to the process. No seat licences, no usage billing. Every agent after the first costs a fraction of the first, because the integration work is already done.

Where does our data go?

Into your own accounts. We build inside your cloud and your existing tools, we don't train models on your content, and you get a list of every system the agent can touch.

What happens when it gets something wrong?

Every agent has a written escalation boundary, agreed before we build. It runs in shadow mode until its judgment matches your team's, and every action is logged and reversible.

Do we need someone technical on our side?

No. You need one person who knows the process well enough to say when the agent is wrong. We handle integrations, hosting, monitoring and upkeep.

Tell us what eats your week.

Twenty minutes on a call. Tell us the work that keeps coming back and we'll tell you straight whether an agent can take it. If the answer is no, we'll say so.

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