groundwork solutions — applied ai for small & mid-sized companies
Every week the same work comes back around. The same five answers typed into the same inbox. Bookings juggled across voicemail, text, and a paper calendar. Leads that went cold because nobody got to them by Thursday. It isn't that your team is slow. It's that the work never stops arriving.
The tools sold to fix this were built for companies with a thousand seats and an internal platform team. You were handed the same software, the same six-figure quote, and a year of onboarding — then asked to change how you operate to suit it. Most owners take one look and go back to doing it by hand. That is a rational decision, and it is costing you a person's worth of hours a week.
We build the other thing. Custom AI agents that plug into the systems you already run — your inbox, your calendar, your CRM, your phone line — and take the repeating work off your desk. Not a chatbot bolted to your homepage. Agents that read the ticket, make the call, book the slot, chase the lead, and hand you the exceptions.
Small and mid-sized companies are the right size for this. The decision is one conversation, not one committee. You know exactly which work is killing you. And you'll feel the difference the week it ships.
what we do
Each one is built for your business, on your data, inside your stack. Start with one. Most clients add a second within a quarter.
support
Reads every inbound ticket, pulls the real answer from your docs and order history, and replies in your voice. Escalates the genuinely hard ones with the context already attached.
scheduling
Takes a request in plain language — email, SMS, web — checks real availability across your team, books it, confirms it, and reschedules when plans change.
voice
Answers the phone on the first ring, every ring. Qualifies the caller, answers what it can, books what it should, and routes the rest to the right person with a written summary.
growth
Works your definition of a good customer, finds companies that match, verifies the contact, and drafts an opener grounded in something actually true about them.
back office
Pulls the numbers off invoices, POs, and forms, checks them against what you expected, and posts them where they belong. Flags only what looks wrong.
internal
Everything your team keeps asking each other — pricing rules, warranty terms, which vendor, what the process is — answered instantly from your own files, with the source cited.
Something else eating your week? That's the usual starting point. tell us what it is
how it works
A fixed sequence with a fixed price at each stage. You can stop after any one of them and keep what we've built.
We sit with your team for two days and follow the work — where it queues, who unblocks it, what it costs you. You get a written map of every process worth automating, ranked by hours returned.
We pick one process and spec the agent against it: what it can decide alone, what it must escalate, which systems it touches, and how we'll know it's working. Fixed scope, fixed price, before a line of code.
We build it on your data and run it in shadow mode beside your team — it drafts, they send — until its judgment matches theirs. Then we let it go live on the easy half of the volume.
Live agents drift when your business changes. We watch the escalation rate, retrain on the exceptions, and send you a monthly note on what it handled and what it handed back.
what they say
We were drowning in the same forty emails a day. The support agent went live on a Tuesday and by Friday my ops lead had her afternoons back. She's now doing the work I actually hired her for.
I'd been quoted three hundred thousand and eighteen months by an enterprise vendor. Groundwork scoped it in a week and had the receptionist answering calls in five. We haven't missed a booking since.
The lead agent found us eleven qualified accounts in month one, two of which closed. What sold me was that it stopped guessing — every opener referenced something real about the company.
straight answers
Twenty minutes on a call. You describe the work that keeps coming back; we tell you honestly whether an agent can take it — and what it would cost. If the answer is no, we'll say so.